Frequently Asked Questions

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SHIPPING AND DELIVERY

For all the furniture products apart from Sectionals and Beds, we deliver the same within 45 days from the Order Confirmation Date (Order Payment Date). For the Sectional Sofas and the Customised Sofas, we deliver the Orders within 60 Days from the Order Confirmation Date (Order Payment Date). All the Ready to Ship products are usually dispatched within 24-48 hours of order confirmation.
Our furniture is handcrafted and labour intensive. These pieces are not made in the assembly line system and each piece takes its own time and effort. We do not force our karigars to work faster as it may adversely affect the quality of the products. Therefore if your order is of more than Rs.5,00,000 value we suggest you speak with our customer care to check the tentative timelines as it could be more than the standard timelines of 8-9 weeks depending on the production load.
All products may have different delivery times. For example products like bulbs are delivered in 7-10 days, whereas sofas in about 8 weeks and beds in 9 weeks. Therefore, if all of these are ordered together, you may either receive products separately as per the delivery time for different products or you may choose to get everything together with the latest delivery time product. For example if you have ordered sofas and beds together you may choose to get the sofa in 8 weeks and beds in 9 weeks or you can choose to receive both sofas and beds in 9 weeks. Please indicate your choice to the customer care before the delivery dates
Delivery charges are calculated at checkout. An additional fee may apply for addresses that fall under ODA (Out of Delivery Area).
Your order status is updated to you via emails and SMSs at every step. We update you at every stage of your product’ processing. For any details or queries please get in touch with our Customer Care immediately. Give us a call on +91 8287799264, Monday-Saturday (10:00 AM – 7:00 PM) or drop us an email at Info@gautsni.com. An email is sent to you after the order is shipped that contains the tracking number and the service provider.
Your order is sent for production as per the production lineup and the tentative date of delivery. If the Order Status is showing pending, please do not panic. Once the order is sent for production the order will show as ‘Processing’. You will also get notifications by email and SMS once your order is getting processed.
Once items have been ordered, a confirmation page will appear on the screen confirming the order. An email with the order details will be sent immediately to the registered email ID, provided that we have an accurate email address. In case you do not receive the email confirming your order please call us on +91 8287799264, Monday-Saturday (10:00 AM – 7:00 PM) or drop us an email at info@gautsni.com. We’ll send subsequent email(s) when your product is processed, shipped, including tracking information (if available).
Yes, you will be asked to sign a delivery form or Airway Bill (AWB)/ Proof of Delivery (POD), in which you confirm that the products ordered by you were delivered in the correct condition and without any defects and damage.
You may also get a call from the Courier Company/ Logistics partner confirming the tentative date and the time of delivery. However, as we do not have any direct control over the courier partners/ logistics partner , we cannot guarantee that they will act only in a certain manner or will necessarily call before getting your order for delivery. In rare cases if they are not able to find you at your address, when they reach they will leave a notice/ message at your address notifying you of an alternative delivery or pick-up arrangement. We also request you to give the correct address and phone number details at the time of placing the order. If you are planning to travel and will be unavailable on the contact number, please inform us in advance so that we can plan the shipping and delivery as per your convenience.
For the ready Items like Scatter pillows, Lighting etc. we take about 7-10 days to deliver the product. For customized products like sofas we take 8 weeks to deliver your order to your doorstep. You can check the estimated delivery time to your area by entering your area pin code on the product page. Please note that this is only an estimated date of delivery. Your order status is updated to you via emails at every step. If you are having trouble reading the emails or if you haven’t received any updates, please get in touch with our Customer Care immediately. Give us a call on +91 8287799264, Monday-Saturday (10:00 AM – 7:00 PM) or drop us an email at info@gautsni.com. An email is sent to you after the order is shipped that contains the tracking number and the service provider. Type the tracking number in the tracking section on the website of the service provider. The order status would provide detailed information on your package and the tentative delivery date.
The delivery person will deliver the goods to your building premises or wherever it is physically possible to deliver the goods. For higher floors, we are not equipped to deliver the goods to your doorstep. You are requested to arrange for your own labourers/ manpower in advance to get the big products to the higher floor. The responsibility of our logistics partners to deliver the large products is restricted to the ground floor or maximum first floor of the building.The delivery person will deliver the goods to your building premises or wherever it is physically possible to deliver the goods. For higher floors, we are not equipped to deliver the goods to your doorstep. You are requested to arrange for your own labourers/ manpower in advance to get the big products to the higher floor. The responsibility of our logistics partners to deliver the large products is restricted to the ground floor or maximum first floor of the building.
We kindly ask you to call our Customer Service centre on +91 8287799264, Monday-Saturday (10:00 AM – 7:00 PM) or drop us an email at info@gautsni.com. We will try our best to help you with the change of address.
For the safety of the goods during the transit and unpredictable and multiple handling at times, we secure most of the goods with strong corrugated crates. We understand that these crates make the packaging bulky, however they are absolutely necessary for securing the product. These crates may cause some inconvenience to the customer but are unavoidable. The customer should open the goods themselves or with the help of a local carpenter or a professional and inspect the same. Any defect or damage must be reported to the delivery person and to the Gautsni Design Crafts customer care immediately by the customer. The description of defect / damage should be mentioned on the Challan/ Proof of Delivery (POD). Please note that the Delivery Personnel are not obliged or authorized to open the furniture or packages. Please note that their duty is to deliver the goods to the customer and they are not directly employed with Gautsni Design Crafts. You are requested to cooperate with them and not force them to open the crates, packages etc. Also please inform us about any damage or complaints on Customer care number +91 8287799264, Monday-Saturday (10:00 AM – 7:00 PM) or drop us an email at info@gautsni.com
Most of our furniture will not require any assembly or may require very minimal assembly like screwing the round legs to the base of the sofa. This can be done even without the aid of any tools. Sometimes, if there are any nut/ bolts or allen key screws used, they are provided with the required spanner or allen key to help you with the installation. Alternatively you may buy our assembly services from the product page. However detailed assembly instructions, if any required are inserted in the package and the goods, can easily be assembled by yourself or you may buy our assembly services from the product page.
For your convenience, furniture items and items are held for a single delivery, shipping when all furniture items on the order are available. In some cases the items that ship via Courier may ship separately, at no extra charge so that there is no delay in receipt of your order.
No, Currently we do not offer any gift wrapping service with our products.
No. We have tie-ups with reputed shipping companies to ensure fast and safe delivery of products. Logistic partners are chosen depending on various factors like their service availability, prompt delivery, etc.
Measurement of furniture/ packages is the customer’s responsibility and we encourage them to study the sizes mentioned on the product page carefully and see if the furniture you order fits into your entryway and rooms. We will not be responsible if the furniture does not fit/ pass through the entryway/ stairway etc. Please note that any failed delivery due to any such refusal or unavailability and any subsequent attempts to deliver the goods will be charged extra by Gautsni Design Crafts or the Logistics partner. We also request you to give the correct address and phone number details at the time of placing the order. If you are planning to travel and will be unavailable on the contact number, please inform us in advance so that we can plan the shipping and delivery as per your convenience. One important tip to make the furniture pass through the entry way or staircase is to open the products downstairs and then take the open products up in parts. Like you can remove the seats, cushions and detachable legs to make the product lighter. These can be easily assembled in your living room or the final room where the product will be placed.
No. We anyways ship across the items as soon as they are ready for dispatch. Our shipping timelines are decided keeping in mind the time it might take to have the item made, checked, packed and dispatched. Therefore we do not have the ability to expedite your shipments.
We sincerely apologize for this delay. If your product has not been shipped on time, please contact our Customer Service team. We will take necessary steps to ensure that you receive your item soon.

Refunds, Returns & Cancellations

F NOT SHIPPED- We will offer order cancellation only for Non-Furniture items from our website that are valued at INR 5,000 or less. There will be a Cancellation charge of INR 500 or the Payment Gateway Charges applied (whichever is higher) IF SHIPPED- If the item has been shipped, the order cannot be cancelled unless the item is damaged or defective. We will offer replacement or refund for any such defective or damaged items within 15 days of the receipt of the product in our warehouse. The cancellation policy applies only to items that have not been shipped from our warehouse unless the item is damaged or defective and in such cases a replacement or refund policy will apply. WE DO NOT HAVE A ‘Change of Heart’ Cancellation policy In cases where the product on arrival is damaged or defective, we can offer a refund or replacement for the item.

Refund or Replacement will apply when the item delivered to a client, has been damaged due to transit or has a manufacturing defect. The client needs to report and return the damaged or defective products within 7 days from the date of delivery In this case a client will connect with us via a call or email to report the issue Our Customer Care team will arrange for a reverse pick-up of the item and send you a replacement product within 7 days post receiving the damaged/defective product back in our warehouse The damaged/defective item needs to be well packed at the client end before our logistic partners could be scheduled for the reverse pick-up from the client When we receive the item back in our warehouse, our production team will work on getting the item repaired or replaced based on the extent of damage

If upon delivery of the product, you discover that the product packaging has been opened or is damaged, please do not accept the package. You can open the package in front of the courier delivery person and mention the damage if any on the Air way bill and immediately notify our Customer Care team. We will either get it repaired onsite or send a replacement product, depending on your preference and product availability. Please note that the Delivery Personnel are not obliged or authorized to open the furniture or packages. Please note that their duty is to deliver the goods to the customer and they are not directly employed with Gautsni Design Crafts. You are requested to cooperate with them and not force them to open the crates, packages etc.

A Repairs Policy will be applied to clients who have reported damage to their Gautsni Design Crafts product. When a client reports a damage (post using the product) it will be covered under the Repairs Policy; we offer a warranty of 1 year on the products post-delivery and any manufacturing defects that are not evident to man-made damages, will be repaired free of cost. Gautsni Design Crafts provides One Year Limited Warranty on manufacturing defects. Please keep receipt of your purchase for warranty claims. Here are some terms and conditions for the Limited Product warranty. Goods shipped to and for use in India warrant the Client that the Goods are free of material Defects in material and workmanship for one Year from delivery if properly stored, handled, assembled, maintained, and used under normal conditions in a non-commercial setting. “Defects” are defined as imperfection in material or wooden frame that will impair the use of the Goods.

This product warranty does not cover.
> Defects caused by improper product storage, handling, assembly,
maintenance, or use,
> Defects occurring to the Goods after purchase due to product modification,
intentional damage, accident, misuse, abuse, or negligence,
> normal product wear and tear due to age including wearing or staining or
loosening of fabric or leather or any such material. Normal wear and tear or
damage from daily use is not warranted—for example, fabrics and leathers
may naturally fade or deteriorate over time, and cushion cores may soften
and lose shape. These normal conditions are not considered manufacturers’
defects and are not covered under our warranty. Other exclusions include:
> Labor or assembly costs,
> Variations of color or texture in Goods made of natural materials like fabric,
leather, wood etc, Fabric and leather are not covered by any warranty.
Buttons on tufted products covered with fabric/ leather are also not covered
under warranty as we do not have any control over the usage of these
products.
> Commercial use of any Goods (e.g., use in a commercial establishment or
other setting outside of a personal residential setting).

If the product is out of warranty the client will have onus to pay for all the costs including shipping packing material and refurbishment cost

The damaged/defective item needs to be well packed at the client end before our logistic partners could be scheduled for the reverse pick-up from the client. We do not offer packaging services at the time of reverse pick-up in any set-up.

Currently we do not replace the items ordered. Only in the case of any damage or defect we may offer a replacement.

If upon delivery of the product, you discover that the product packaging has been opened or is damaged, please do not accept the package. You can open the package in front of the courier delivery person and mention the damage if any on the Air way bill and immediately notify our Customer Care team. We will either get it repaired on site or send a replacement product, depending on your preference and product availability.
In case Gautsni Design Crafts decides to refund you the amount due to goods received in damaged or defective condition, we will process your refund within 15 business days of receiving the returned product in its original packaging. The refund period includes time taken to complete the refund process by Gautsni Design Crafts but excludes any delays on part of banks/ card issuers, or shipment time in case of cheque refunds.

The order or product will be replaced with the originally ordered item and cannot be changed against a variation in the current order (example Upholstery, Wood Finish or any customization), new order or a different product.

Purchasing Process

We constantly update our product range, so we invite you to visit our website frequently. You can also subscribe to our Newsletter and promotions and we will send you regular updates about our products and promotions via Email or SMS. You can also follow us on our Social Media platforms like Facebook, Instagram, Youtube etc.
We provide One Year Limited Warranty on manufacturing defects. Please keep receipt of your purchase for warranty claims. Here are some terms and conditions for the Limited Product warranty. Goods shipped to and for use in India warrants to Client that the Goods are free of material Defects in material and workmanship for one (1) Year from delivery if properly stored, handled, assembled, maintained, and used under normal conditions in a non-commercial setting. “Defects” are defined as imperfection in material or wooden frame that will impair the use of the Goods. This product warranty does not cover: 1) Defects caused by improper product storage, handling, assembly, maintenance, or use, 2) Defects occurring to the Goods after purchase due to product modification, intentional damage, accident, misuse, abuse, or negligence, 3) normal product wear and tear due to age including wearing or staining or loosening of fabric or leather or any such material. Normal wear and tear or damage from daily use is not warranted—for example, fabrics and leathers may naturally fade or deteriorate over time, and cushion cores may soften and lose shape. These normal conditions are not considered manufacturers’ defects and are not covered under our warranty. Other exclusions include: 4) Labor or assembly costs, 5) Variations of color or texture in Goods made of natural materials like fabric, leather, wood etc, Fabric and leather are not covered by any warranty. Buttons on tufted products covered with fabric/ leather are also not covered under warranty as we do not have any control over the usage of these products. 6) Commercial use of any Goods (e.g., use in a commercial establishment or other setting outside of a personal residential setting). If Client finds a material Defect in material or workmanship in any Good, part or component, Client must report such Defect during the relevant warranty period Gautsni Design Crafts Customer Service on Info@Gautsni.com. Gautsni Design Crafts in due course will repair or replace the Good free of charge. Replacement or repair of Goods does not extend its warranty period beyond the original warranty expiration date. All Gautsni Design Crafts Product warranties are limited warranties and are limited to the original purchaser with proof of purchase. With respect to any and all lighting products, the foregoing warranty is applicable to non-electrical defects. There is no warranty on the filament bulbs unless you received the same in broken/ non working condition. The same needs to be reported within 2 (TWO) days of delivery of said products. Our warranty is non-transferrable and applies to residential (non-commercial) use only and is void if the furniture is used in what is considered to be a non-household setting, or misused, handled improperly, reupholstered or repaired by any resource other than us or our partners. For warranty issues, we will repair or provide reasonably equivalent furniture as a replacement due to any product defects. Replacement furniture will be of equal value to the original purchase price. No cash refund is available and in no case shall we be liable for more than the purchase price of the furniture or for incidental or consequential damages. Visible defects and variance to order details must be brought to our attention within 7 (SEVEN) days of delivery. Issues not presented within 7 days of delivery will be considered “acceptable” and will not be warranted.
The product warranty does not cover: 1) Defects caused by improper product storage, handling, assembly, maintenance, or use, 2) Defects occurring to the Goods after purchase due to product modification, intentional damage, accident, misuse, abuse, or negligence, 3) normal product wear and tear due to age including wearing or staining or loosening of fabric or leather or any such material. Normal wear and tear or damage from daily use is not warranted—for example, fabrics and leathers may naturally fade or deteriorate over time, and cushion cores may soften and lose shape. These normal conditions are not considered manufacturers’ defects and are not covered under our warranty. Other exclusions include: 4) Labor or assembly costs, 5) Variations of color or texture in Goods made of natural materials like fabric, leather, wood etc, Fabric and leather are not covered by any warranty. Buttons on tufted products covered with fabric/ leather are also not covered under warranty as we do not have any control over the usage of these products. 6) Commercial use of any Goods (e.g., use in a commercial establishment or other setting outside of a personal residential setting).
Buttons on sofas in tufted and non tufted styles, covered with fabric/ leather are also not covered under warranty as we do not have any control over the usage of these products. For example children may pull/ peel the buttons. We request you to take special care of buttoned styles, as any damage caused to the buttons will not be covered under the product warranty. If you feel it is difficult to maintain the buttoned style, please speak to our customer care and request for the “Remove Buttons” option or Choose “Remove Buttons” Option in Add-ons, wherever available on the product page.
We look forward to hearing feedback about our products. Please feel free to send us feedback to Info@Gautsni.com or call our Customer care number +91 8287799264, Monday-Saturday (10:00 AM – 7:00 PM).
Buttons on sofas in tufted and non tufted styles, covered with fabric/ leather are also not covered under warranty as we do not have any control over the usage of these products. For example children may pull/ peel the buttons. We request you to take special care of buttoned styles, as any damage caused to the buttons will not be covered under the product warranty. If you feel it is difficult to maintain the buttoned style, please speak to our customer care and request for the “Remove Buttons” option or Choose “Remove Buttons” Option in Add-ons, wherever available on the product page.
Unfortunately, we do not have a retail store and, for safety reasons, we cannot allow customers in our warehouse. If you have any questions regarding the products, please do not hesitate to call our customer service centre on +91 8287799264, Monday-Saturday (10:00 AM – 7:00 PM).

ACCOUNT CREATION AND PAYMENTS

Please click on the Account icon (user icon) located on the top right-hand side of the website header. You will then be redirected to the My Account page where you will see the Login section. Below the login form, click on the “Register” link next to “Don’t have an account?”. You will then be taken to the Register section. Enter your Username, Email Address, and Password in the required fields. After filling in the details, click on the “Register” button. Your registration should now be complete, and your account will be created using the email address you provided. You may then log in and start using your account.

Please click on the ‘My Account’ (user icon) located on the top right-hand side of the website header. You will then be redirected to the My Account page where you will be prompted to enter your Username or Email Address and Password. Click on ‘Log In’ to access your account. Once logged in, you will see the Account Dashboard, where you can view your orders, downloads, addresses, and account details. To update your personal information, click on ‘Account Details’ from the menu on the left-hand side. You will then be able to edit your First Name, Last Name, Display Name, Email Address, and Password. After making the necessary changes, scroll down and click ‘Save Changes’ to update and store your account information.

Our customer service centre is happy to assist you with your order on +91 8287799264, Monday-Saturday (10:00 AM – 7:00 PM).

They are the names of small amounts of data that are sent from a website to your browser and stored on your computer’s hard drive. Your browser’s preferences usually have ‘cookies enabled’ (meaning each website can send its own cookie to your browser). Cookies cannot access your personal information, but instead use anonymous unique identifiers. Cookies need to be enabled on your browser to allow you to add product(s) to your cart and access your account information. If you are using a public computer, or share your computer with others, be sure to log out before leaving your computer unattended to protect your account information.

We accept the following types of payments: Credit Cards, Debit Cards, Net Banking, Bank Transfer/ Cheque Payment/ Cash Deposit. We currently do not offer a Cash on Delivery (COD) option.

• Credit Cards: You need your card, which has the details of the cardholder’s
name, number, CVV and the expiry date. Apart from this you also need to
have your 3D secure password / OAC/ OTP
• Debit Cards: Keep your card, which has the details of the cardholder’s name,
number, CVV and expiry date. You will be redirected to the bank site for 3D
secure authorization. So keep your OAC/ OTP or IPIN handy as well.
• Net Banking: Keep your account number or Customer ID as well as your IPIN/
OTP handy.

Absolutely. Shopping with Gautsni Design Crafts is completely safe. We strive to ensure that every credit card transaction occurs within a secure environment. You can see the transaction is secure if a key lock is visible on the bottom right corner of your web browser. We do not retain your credit card information after your order is complete, rather, it is submitted directly to our banks.

We do not accept Non-Indian cards for payment at the moment. Please contact our customer care if you need more help with international payment options.

We do not retain your credit card information after your order is complete, rather, it is submitted directly to our banks. You can rest assured that your credit card or bank account information will be secured. However we monitor and review transactions on an on-going basis, to identify potentially fraudulent situations and take immediate corrective steps to mitigate/limit any damage caused/likely to be caused from the same.

Your information will not be sold or passed on to third parties. Your privacy is important to us! Read more about how we protect your privacy under “Privacy Policy”

The Gautsni Design Crafts team will never ask you to share any of your payment details over email or over phone. In fact you should not be sharing this information with anyone els

• During the payment process using Net banking you may be redirected to your bank website. Once your transaction is completed you will be brought back to the Gautsni Design Crafts website with your order details which you can keep a copy of.
• Never press the browser back button when the transaction is still currently being done.

Transactions could fail due to multiple reasons. Please check for the
following:
• Information passed on to the payment gateway is accurate i.e.: account details, billing address, password (for net banking).
• Your Internet connection is not disrupted in the process
If your account has been debited after a payment failure, it will be rolled back within 7 working days. Please direct all questions and further clarifications regarding the above info@gautsni.com.

All successful transactions will receive a confirmation email or an SMS. If you have not received confirmation via email, please try placing your order again. Alternatively, please do not hesitate to call our Customer Care Centre on +91 8287799264, Monday-Saturday (10:00 AM – 7:00 PM).
Please check with your bank or financial institution to rule out errors on their behalf. If problems persist, please do not hesitate to call our Customer Service centre on Phone: +91 8287799264, Monday-Saturday (10:00 AM – 7:00 PM).
No, All prices shown on the website are exclusive of taxes. Final amount inclusive of taxes will be calculated at the time of checkout.

GST Related Questions

GST rates vary from product to product. As per the current GST schedule, there is 18% GST on all Furniture and leather goods. On fabric cushion covers the GST rate is 5% for the products up to Rs.1000 per piece and 12% above Rs. 1000 per piece. On Lighting the GST rate is 12%
All prices shown on the website are exclusive of GST
Yes, you can take input credit for the GST you pay on our products. Please enter the GSTIN number at the time of placing the order with the other relevant details. Also, make sure you send us an email for the same with your order details, so that the input credit could be approved by our finance team in the GST server. However this scheme is only applicable on Business to Business transactions where the purchasing company is GST registered. This facility is not applicable on individual or Business to consumer transactions
As per the Government guidelines, this scheme is only applicable on Business to Business transactions where the purchasing company is GST registered. This facility is not applicable on individual or Business to consumer transactions.
As per the GST law, any shipment over Rs. 50,000 will require an Eway bill for the movement of products within and outside the state. Therefore if your shipment is above Rs. 50,000 and Eway bill will be required for the same.
If you are buying our products for personal use, you do not have to generate any Eway bill. We will generate the Eway bill for the goods. As a mandatory process under the GST law, you will be required to furnish the PAN card and Aadhar Card for the same. If you are buying the products for your business use and you would like the billing to be done in your company’s name, you will have to generate the Eway bill and send it to us for the movement of goods. Please note that this is a mandatory procedure under the GST law and we do not have any control over the same.

Products

Customization is possible in upholstered products and in some cases for other furniture also. These options are shown on the website on the product page. For example you can choose different sizes, fabrics, etc for the sofas.
No, it is not possible to change the polish or finish of the furniture while placing the order. In some cases different finishes are available for tables for which the finish option is shown on the product page.
Most items on Gautsni Design Crafts do not require assembly or have a basic assembly procedure that can be done with simple tools (like a screwdriver) and comes with assembly instructions. The need to assemble the furniture depends on the nature of the item. Alternatively, you may choose to buy assembly services from the product page. However, detailed assembly instructions if required are sent along with the package and the goods can easily be assembled by you or with the help of a local carpenter. We advise you to check the product description to see if any assembly is required for the item you are interested in. Same may be bought from the product page itself
You can now order the Fabric or Leather swatches at a nominal charge. Tick the check boxes above the fabric swatches on the product page you like and press Add to cart and make the payment. We will ship the swatches to you by the first available courier and you can touch and feel the fabric/ leather, or match the same with the rest of your decor before placing the final order for your furniture.
Poly Fiber is a man-made plush fill. Poly fiber fill clusters are used to fill a pillow and thin flat sheets of poly fiber are used for the filling of a sofa or a bed.
Where we try to keep the product specifications as standardised as possible, our products being handcrafted, they may vary from production to production from time to time. These pieces are not made in an assembly system and due to the handcrafting of the furniture the pieces may vary in sizes, foaming, colour, texture, fabric/ leather lot etc. We always suggest ordering similar furniture together. Gautsni Design Crafts does not take the responsibility if the furniture or any other products the pieces may vary in sizes, foaming, colour, texture, fabric/ leather lot etc. We also suggest you order fabric swatches before ordering your final pieces of furniture to be sure of the colors as the colors may look different on screen than reality.
All our products shown on the website are real products and not the digital renditions. In some cases we show the fabric renditions of the products when you click on fabric or leather swatches, Where we try to show the products as close as possible to reality, sometimes due to lighting, screen calibrations, fabric or leather lot variations, the products you will receive may be a bit different. This is also due to the fact that our products are handcrafted in nature and may vary slightly from time to time. We also suggest you order fabric swatches before ordering your final pieces of furniture to be sure of the colors as the colors may look different on screen than reality

Bespoke Services

You can give any upholstery weight fabric to us for the sofas. However there are some limitations like, the patterns/ prints/ stripes cannot be used for tufted areas/ styles. Also the weight of the fabric should not be too light for upholstery as the fabric might sag after usage. Also, there should not be any stretch content in the fabric
We generally take 6 weeks to deliver your sofa or 8 weeks to deliver beds once the order is confirmed. We should receive your fabric within 10 days of the payment confirmation date else it may lead to delays in the delivery of your products on time.
For the swatch, send us minimum size of 4” x 4” in an envelope to our address: Gautsni Design Crafts, B-85 Second Floor, Mayapuri Industrial Area Phase-1, Delhi-110064 Once the swatch is approved, we will respond to you over an email with the required quantity of the fabric and you could go ahead in placing your order. Once the order is placed, please send the fabric to the above address by courier.
Once we get the fabric, we typically require 1 working day to respond if the fabric is OK for upholstery.
This depends on the size and the design of the sofa. Once you let us know the size and the style required, our merchandising team will give the requirement of the fabric.
Yes, you can. However, if we feel that the fabric is not suitable for the finish, we will let you know in advance. The Hydrophobic and Oleophobic finish can be selected in the Add-ons menu.
We provide One Year Limited Warranty on manufacturing defects. Standard Warranty applies here. However, normal product wear and tear due to age including wearing or staining or loosening of fabric or leather or any such material. Normal wear and tear or damage from daily use is not warranted—for example, fabrics and leathers may naturally fade or deteriorate over time, and cushion cores may soften and lose shape. These normal conditions are not considered manufacturers’ defects and are not covered under our warranty.

Assembly Services

We can now connect you with a third party handyperson who is an expert in all kinds of Gautsni Design Crafts furniture and home décor assembly.

Assembly Service is now available in most pincodes at the following
cities:
1. Agra
2. Ahmedabad
3. Amritsar
4. Bangalore
5. Bhopal
6. Chandigarh
7. Chennai
8. Delhi
9. Faridabad
10. Gandhi Nagar
11. Ghaziabad
12. Gurgaon
13. Gwalior
14. Hyderabad
15. Jaipur
16. Jalandhar
17. Kanpur
18. Kolkata
19. Lucknow
20.Mumbai
21. Noida
22.Patna
23.Pune
24.Surat
25.Thane
26.Vadodara

Choose the ‘Add Assembly Service’ add-on on the product selection page at the bottom of the product selection menu and it will be added to your final invoice at the time of check out
Please check if the assembly service is available on your pincode by entering the pincode number and checking the availability of the product itself and the assembly services. It may be possible that you have delivery available at your pincode but assembly service not available at the same pincode. Please check the same properly before checking out.
es, this is a chargeable service.
No, There are a number of products where the assembly is not required and can be used directly. Only the products where you have an option to add assembly service require some assembly. This can also be done easily at your end or with the help of a local carpenter. The assembly Service provided by Gautsni Design Crafts is completely optional.
In some cases, we can be at your doorstep the same day but this depends entirely on our 3rd party service team’s availability. But always feel free to check with our Care team to see if we can make the handyperson available for same day service.
No, The delivery is done by the Logistics partner. However assembly services are provided by another partner. The delivery persons are not authorized to open the packages or assemble the same.
Please email us or call us on our Helpline +91 8287799264 with your order number and the date/time you would prefer to receive the assembly service(s). Scheduling ultimately depends on our handymen availability and on your desired appointment time and location. We will confirm if that date and time window is available along with a payment details or link to pay for the assembly services online/via bank transfer.
They will carry their own tools required for the assembly of the products purchased from Gautsni Design Crafts.
Not necessarily, it is entirely your discretion. First of all, you will need to let the handyman into your home. You’re more than welcome to run errands, attend to work, go shopping or focus on anything else during that time. Our goal is always to make your day easier
Please make sure that all products are placed either in the room where the items will stand or on the same floor level of where the product will be assembled or mounted. Our handyman also would require enough space in the room to complete the assembly, especially for larger products like beds or sectionals, kindly let us know before the service commences.
Things we don’t do: Assembly of any furniture items that are not from Gautsni Design Crafts or for the Gautsni Design Crafts products which do not require assembly (Ready to used products) or for the products for which the customer has not purchased the assembly service.
Our handyman will remove the packaging from the furniture, and proceed with the assembly of it. They will also move the furniture to the desired location within your space.
We operate a strict 24-hour cancellation policy – cancellations given less than 24 hours in advance will incur a charge. Ideally, we’d recommend you to reschedule your furniture assembly appointment instead of cancelling it. Please call our customer care number for the same.

Holding Cost or Delayed Delivery Charges

‘Holding Cost’ or the ‘Delayed Delivery Charges’ are applied when a product is ready for dispatch from our facility, however, the client wants to hold the dispatch at our company’s warehouse due to reasons like site not ready, travel plans etc.
Our ‘Customer Relation Management’ (CRM) team will communicate a tentative dispatch date to you when the order is almost ready. If the you are not available for accepting the order due to various reasons like the site is not ready or you are travelling etc, we will check the dispatch date and provide a grace period to hold the products in our warehouse for a maximum of Two Weeks
The ‘Holding Cost’ will be billed based on your request to hold the order at our warehouse on a monthly basis. For e.g. If a client placed an order in the month of August with the delivery scheduled in Mid-September but client wants to delay another 2 months post the dispatch date and the grace period deadline. Herein, the client will be billed for the remaining months till the order is delivered. A detailed bill will be sent on email by our CRM team and an acceptance email from the client will be required to continue holding the order at our warehouse.
The ‘Holding Cost’ is 5% of the total order value. The amount will be charged on a monthly basis at a fixed date which will be communicated to you in advance by email. If the order is dispatched before the month is ended the charges will be applied on a pro-rata basis for the number of days the order was retained at our warehouse.
In this case, the cost will be applicable to the partial order that we hold at our warehouse on your request. The charges will be applied on the total value of the products we hold at our warehouse.
There will be 18% GST applicable on this service. You may pay via Bank Transfer or through the payment gateway link generated by our CRM team
Yes, you will receive a detailed bill from us in advance and an acceptance email will be required to hold your order in our warehouse. The same has to be paid for, before we dispatch the order from our warehouse.

RUGS

Yes! You can mail us your requirements at info@gautsni.com or share your details here. Also, you can know more about the custom sizes in our existing products from the ‘custom size’ option mentioned in the product detail page.
Yes. We offer a warranty of 6 months to 24 months. To know more, check our warranty policy here
ll rugs we ship go through strict quality checks before they are dispatched. However, in case the rug is damaged in transit, we request you to share the pictures of the same with us as soon as you receive the package. Whether you have received an incorrect product or it has been damaged during transit – you may email the details and images on info@gautsni.com We will provide a resolution within 1 (working) day
The rugs showcased on the website are in their true colors. However, depending on the resolution of your device’s screen, there might be slight variation in them than of the actual product. You can reach us at +91 8287799264 or info@gautsni.com for any concerns or doubts you may have.
At Gautsni Design Crafts, we recommend regular and mindful care to maintain the beauty and longevity of your rug. Vacuum your rug once or twice a week using appropriate settings based on its material, and rotate it periodically to ensure even wear. In case of spills, gently blot the area with a clean, dry cloth—avoid rubbing, as it may damage the fibers. For light stains, use a mild detergent with water for spot cleaning, while ensuring the rug is not over-wetted. Keep your rug away from prolonged direct sunlight to prevent fading. For best results and to preserve its quality, we advise professional deep cleaning at least once a year or as needed depending on usage.
Our rugs are used making three weaving techniques to beautify your home and palette with elegant aesthetics. Rugs are curated using the SOUMAC, HAND TUFTED, HAND KNOTTED weavings.
Soumak is a type of flat weave, with a strong and thick weave, a smooth front face and a ragged back. The technique involves wrapping coloured weft threads over and under the warp threads, adding strength and embroidery-like pattern. made using three groups of threads, namely longitudinal warps, crossing wefts, and wrapping coloured threads. The wrapping threads give these rugs additional thickness and strength.
Two of the most common terms you’ll come across when searching for rugs to buy are ‘hand-knotted rugs and ‘hand-tufted rugs. They may initially seem to be similar, but in fact there are a number of differences. Hand-Knotted: Made entirely by hand on a vertical loom – knitting is a 2,000 year old craft of weaving requiring remarkable precision, patience and craftsmanship. The method itself requires the weaver to insert knots into the rug and tie each knot tightly by hand around the warp and weft of the rug. Weaving a hand-knotted rug requires a great deal of skill and often a lot of time to produce. Hand- Tufted: Hand-tufted rugs are more commonly seen on an everyday basis. Hand tufting is a newer technique that has been developed to combine the ancient craft of weaving with modern day technology. The yarn strands are brought in and out of the canvas base so the rug pile is built up over time. The hand-tufted quality offers unlimited possibilities and is an epitome of precision, scale and time.
Our rugs are commissioned based on the order requirements hence, the delivery timelines range between 65 days to 145 days depending upon the size and weaving techniques used.
Yes! Kindly share your pictures via email at info@gautsni.com and our interior consultants will suggest the best possible options for your requirement. Alternatively, you may also call us on +91 8287799264
Our interior consultants will suggest the best possible options for your requirement. You may call us on +91 8287799264
We are here to help. Contact our customer service team on +91 8287799264 or email us at – info@gautsni.com

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