1.1 Booking & Advance Payments
1.2 Project Cancellation by Client
1.3 Delays
● Refunds will not be issued for delays caused by:
○ Client-side approval delays
○ Site readiness issues
○ Force majeure events
○ Third-party vendor delays
● All bespoke and made-to-order furniture pieces are non-refundable and non-cancellable once production has started.
● Modifications requested after production begins may incur additional charges.
● Minor variations in finish, texture, grain, fabric, or color are natural characteristics and shall not be considered defects.
Returns are accepted only under the following conditions:
● Return request must be raised within 48 hours of delivery.
● Product must be unused, in original packaging, and in resalable condition.
● Unboxing video is mandatory for damage claims.
Non-Returnable Items:
● Customized décor or lighting
● Installed lighting fixtures
● Clearance or sale items
● Used or damaged products (not reported within 48 hours)
If a product is received damaged:
● Notify us within 48 hours of delivery.
● Share clear photos and unboxing video proof.
● After verification, we may offer:
○ Repair
○ Replacement
○ Store credit
○ Partial refund (if applicable)
Refunds will be processed within 7–10 business days after approval.
Approved refunds will be processed to the original mode of payment.
Processing timelines depend on banks and payment gateways.
Clients are responsible for:
● Providing accurate site measurements (if not measured by Gautsni team).
● Ensuring site readiness before installation.
Refunds will not be issued for measurement errors provided by the client.
Gautsni
Email: info@gautsni.com
Phone: 8287799264
Registered Address: B-85, Second Floor, Mayapuri Industrial Area Phase I, Delhi –
110064
Have any questions or need assistance? We’re here to help! Reach out to us for support, or inquiries and we’ll get back to you as soon as possible.
